Cancellation insights

A simple and consistent way to collect feedback so you know exactly why customer are leaving.

Quantitative categories

Get to the bottom of why your customers are leaving. With Raaft, each customer is asked to identify the primary reason they are canceling. This is a simple way to get insights and allow your customer to provide feedback without demanding extensive input from them.
Screenshot of Raaft's quantitative categories

Qualitative input

Get open and honest feedback. Raaft enables you to request open feedback from your customers. You can customize the question and make this field required or optional. Letting customers know their feedback is heard and valued is important for their participation in this step.

Recent blog posts on churn

Customer Churn Prevention (Decoding The Best Tactics)

Customer churn prevention is a process by which SaaS businesses can keep their customers from leaving to competitor companies.

April 7, 2022

Revenue Run Rate (Calculating Run Rate & Why It Matters)

Trying to estimate how much revenue your SaaS company will generate over the next year? You should consider using the revenue run rate formula.

February 28, 2022

Customer Churn Analysis (FAQs 2022)

Customer churn analysis is critical to understanding why you lose customers. If you're committed to building a sustainable SaaS business, you must pay close attention to customer churn.

February 16, 2022

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