Cancellation insights

A simple and consistent way to collect feedback so you know exactly why customer are leaving.

Quantitative categories

Get to the bottom of why your customers are leaving. With Raaft, each customer is asked to identify the primary reason they are canceling. This is a simple way to get insights and allow your customer to provide feedback without demanding extensive input from them.
Screenshot of Raaft's quantitative categories

Qualitative input

Get open and honest feedback. Raaft enables you to request open feedback from your customers. You can customize the question and make this field required or optional. Letting customers know their feedback is heard and valued is important for their participation in this step.

Recent blog posts on churn

How to Calculate Churn

While integrating a CRM for your SaaS is critical, most companies' growth is curtailed because of a continued increase in their churn rate.

Churn
December 11, 2018

Know thy Churn, Know thy Company: Lessons from the Spotify IPO

The Spotify Principle: Mine Your Churn for Big Wins and “Ah Ha!” Moments. What does it mean and why should we listen?

Churn
April 18, 2018

How To Monitor Churn Of Your SaaS

Understanding your churn rate and using it to guide decision making.

Churn
February 13, 2018

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