Cancellation insights

A simple and consistent way to collect feedback so you know exactly why customer are leaving.

Quantitative categories

Get to the bottom of why your customers are leaving. With Raaft, each customer is asked to identify the primary reason they are canceling. This is a simple way to get insights and allow your customer to provide feedback without demanding extensive input from them.
Screenshot of Raaft's quantitative categories

Qualitative input

Get open and honest feedback. Raaft enables you to request open feedback from your customers. You can customize the question and make this field required or optional. Letting customers know their feedback is heard and valued is important for their participation in this step.

Recent blog posts on churn

SaaS Customer Churn Analysis (5 Key Questions To Ask)

SaaS customer churn analysis is a process of identifying why customers are cancelling their subscription to your service.

Churn

5 User Retention Metrics & Why SaaS User Retention Matters

User retention is the lifeblood of any SaaS business. If your subscription base resembles a leaking bucket, this can present a major obstacle to growth. A sticky subscription base is critical to the success of any healthy SaaS business.

Churn

Average Churn Rate For SaaS (Uncovering The Data)

How does your SaaS churn rate shape up against the average churn rate for SaaS?

Churn
July 15, 2022

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