Real time analytics

View your customer actions and feedback in order to draw insights and lower your customer churn.

Customer activity

Your Raaft dashboard displays all of your customer's actions inside your retention flow. Select date ranges to see trends and quickly draw insights about why customers are leaving. Here's a few pieces of data you can see in real time:

~How many people enter your retention flow
~How many people are canceling
~The most popular motivators for those who leave
~The most popular motivators for those who stay
screenshot of Raaft customer activity dashboard
screenshot of Raaft real time notifications

Real time notifications

You'll see live updates come in every time someone exists your retention flow (by cancelling, being saved, or leaving it incomplete). Your dashboard gives you a quick update on who the customer is, what motivator they chose, and even some of their feedback if they left it. You can easily click into these notifications to see the full details in your feedback section.

Recent blog posts

Average Churn Rate For SaaS (Uncovering The Data)

How does your SaaS churn rate shape up against the average churn rate for SaaS?

Churn
July 15, 2022

SaaS Churn Cohort Analysis (Everything You Need To Know)

In this guide, we'll explain everything you need to know about SaaS churn cohorts and how to leverage this data to combat churn in your business.

Churn
June 17, 2022

5 Customer Retention Metrics & How To Measure Customer Retention

Customer retention metrics help to paint a clear picture of your SaaS company's sustainability. Let's explore the most important customer retention metrics to consider.

Retention opportunities
June 17, 2022

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