Content created to help you save time, reduce your customer churn, and keep your SaaS afloat.
SaaS customer churn analysis is a process of identifying why customers are cancelling their subscription to your service.
User retention is the lifeblood of any SaaS business. If your subscription base resembles a leaking bucket, this can present a major obstacle to growth. A sticky subscription base is critical to the success of any healthy SaaS business.
How does your SaaS churn rate shape up against the average churn rate for SaaS?
In this guide, we'll explain everything you need to know about SaaS churn cohorts and how to leverage this data to combat churn in your business.
Customer retention metrics help to paint a clear picture of your SaaS company's sustainability. Let's explore the most important customer retention metrics to consider.
Do you know how to value a SaaS company? If you're embarking on a SaaS growth journey, you need to know how to value a SaaS business.
SaaS dashboard examples can help you understand how to better measure and track the key performance indicators (KPIs) that matter most to your business.
Trying to learn how to calculate ACV (Annual Contract Value)? You've come to the right place.
Customer churn prevention is a process by which SaaS businesses can keep their customers from leaving to competitor companies.
When you deploy the right customer retention strategies, this can improve the sustainability of your SaaS business and help to reduce churn.
Does your SaaS startup have enough runway? Understanding how to calculate burn rate is essential to making informed financial decisions.
Trying to estimate how much revenue your SaaS company will generate over the next year? You should consider using the revenue run rate formula.
Customer churn analysis is critical to understanding why you lose customers. If you're committed to building a sustainable SaaS business, you must pay close attention to customer churn.
Have you considered leveraging user behavior analytics to identify the root cause of churn?
Have you considered leveraging user feedback software to gather quantitative and qualitative data for your SaaS? In this article, we will break down all you need to know about using the best tools for collecting customer feedback.
Customer feedback tools play a critical role in collecting, sorting, and analyzing customer data.
As you track key SaaS metrics, are you using the customer lifetime value formula? To acquire and retain high-value SaaS users, you must know what the customer lifetime value formula is.
Do you have a product launch plan for your SaaS? Here are some key insights and ideas.
What are the essential customer success metrics that you need to track? Let's break these down.
Understanding how to calculate the cost of acquisition is critical to the SaaS business model.
Do you know how to calculate the growth rate for your SaaS?
Following SaaS onboarding best practices can help to promote customer retention.
SaaS pricing models can make or break startups. Few things impact revenue as much as your pricing. To reduce churn and drive customer retention, you must devise a SaaS pricing strategy that fires on all cylinders.
What SaaS metrics are you tracking in 2021? If you want to clearly identify weaknesses in your SaaS business, you must effectively monitor a full range of metrics.
The SaaS retention rate formula will help you to accurately measure customer retention.
ZenMaid is leveraging some of Raaft.io’s features to keep subscribers from slipping away.
Win-back campaigns can be adopted by any business model in order to reduce churn of targeted customers.
A step-by-step tear down on how Leadpages handles their cancellation flow from the user perspective.
A step by step walk tear down on how Moz Pro handles their cancellation flow from the user perspective.
A step-by-step teardown on how Audible handles a cancellation from the user’s perspective.
Predicting customer churn allows you to strategically plan win-back campaigns that will re-engage at-risk customers.
Customers cancel subscriptions for all manner of reasons. We’ve narrowed it down to the six most common.
A step by step walk tear down on how Hulu handles their cancellation flow from the user perspective.
There are several principles a Saas product can implement in their design and user experience to reduce churn.
Understanding the average lifetime value of a customer (LTV) is one of the most important steps in building a successful Saas.
Whether your a well seasoned Saas or you just collected your first dollar, adopting the appropriate accounting method can make or break your company.
Discover what ScoutIQ does, the common problems they were facing, and their results after implementing Raaft.
Choosing the right partner to help your Saas reduce churn is an important decision. You must look at design, features, pricing, support, and integrations.
While integrating a CRM for your SaaS is critical, most companies' growth is curtailed because of a continued increase in their churn rate.
Instead of fighting the churn, companies should create a cancellation workflow that puts customer’s needs first.
When it comes to stopping churn, knowledge is power. And you can use the power of behavioral analytics to ensure that your CAC is worth the investment.
Running a Saas business can sometimes feel like a series of quests during our journey toward company success.
The Spotify Principle: Mine Your Churn for Big Wins and “Ah Ha!” Moments. What does it mean and why should we listen?
Whose perspective is more valuable to a recurring revenue business: the new user or the one who has already tried the product for a period of time and decides to leave?
Understanding your churn rate and using it to guide decision making.
Whether you’re a first-time SaaS entrepreneur or a seasoned pro, churn rate is a number every SaaS marketer needs to know.